SHIPPING & RETURN

Shipping info

We ship WINE within, or to the following states: AK, AZ, CA, CT, DC, FL, ID, MA, MN, NC, ND, NJ, NM, NV, OR, VA, WA, WY.

We ship non-alcoholic ACCESSORIES (glassware, gifts, tools, etc.) to all 50 states and the District of Columbia!

Our product availability varies by state due to differing state regulations. At this time, we are not able to ship internationally. We do not ship to APOs, FPOs or P.O. boxes.

Manage your order delivery

Need to change your shipping address? Want to put a delivery on hold, or request a specific delivery time? Use FedEx Delivery Manager, an easy, no-cost option offered by our shipping partner. It’s the most efficient way to manage delivery of your FedEx shipments. Learn how here.

Shipping a gift

We are happy to assist you with shipping our items as gifts. On the Order Review page during checkout, you may select the gift option and include a personalized note. If the order includes wine, the recipient must be 21 years of age or older to accept the delivery.

Shipping to multiple addresses

Unfortunately, you cannot split one order to go to multiple addresses. Each address requires a unique order be placed.

Extreme temperatures

Surf Liquor and Wine may hold a wine shipment during extremely hot weather to protect the quality of items purchased. These occurrences are most likely during summer months in southwestern states. When we temporarily hold your shipment, we’ll notify you by email. We’ll also post a message on Surf Liquor and Wine so shoppers know new orders may be delayed.

Receiving a shipment

Upon delivery, our delivery partners will ask to see the receiver’s ID to ensure he or she is 21 or older. The receiver will also be required to sign for the order. If you are unable to be home, we will make two additional attempts to deliver your order, and then it will be held at the shipper’s distribution center. If you have questions about the status of your order or need to have it rerouted, please contact 310-392-2819.

Shipping options and rates

Our goal is to process and ship orders the same business day when received before 3 p.m. local time. Shipping orders placed after 3 p.m. local time will ship the following business day; those placed after 3 p.m. on Friday will ship the following Monday, regardless of delivery method.

The available options for shipping are: Overnight, 2-Day Air and Ground. In most cases we are shipping within the delivery state, which allows Ground shipping orders to deliver in one to two business days. Overnight and 2-Day Air delivers Monday-Friday only. Ground service includes delivery through Saturday.

The shipping rate will be based on the weight of the contents and the service selected for shipment. The rate for each selection will be reflected in your shopping cart and will update as items in the cart are added or removed.

Track your order

You may track the status of your orders by logging into your account on our website and selecting “Online order history” or “In-store purchase history.” Once your order leaves our fulfillment center, we will email you tracking information. This allows you to track your package as it travels to the delivery address. Remember, someone 21 years or older will need to sign for the package upon delivery.

Return Policy

What is your return policy?

Our goal is that all our customers are satisfied with their orders. Should you need to return an item for any reason, please contact our Customer Service department at 310-392-2819.

How do I return a product?

If your product was shipped, contact Customer Service or call 310-392-2819 for specific instructions.

If you purchased products in our store, return to the store for return processing.

California, Georgia and Wisconsin stores: Per state law, alcohol returns can only be accepted if the product is spoiled or otherwise unfit for consumption, or purchased in error.